At Soundflik, we respect your privacy and your right to control your personal information. This Account Deletion and Data Requests Policy explains how you can request the deletion of your account, obtain a copy of your personal data, or request corrections to your information.
By using Soundflik, you agree to this policy and our Privacy Policy.
1. Requesting Account Deletion
You may request the deletion of your Soundflik account at any time by:
- Using the account deletion feature available in your account settings (if available), or
- Contacting the Soundflik Support Team through our official support channels.
To protect your account, we may require you to verify your identity before processing your request.
2. What Happens When Your Account Is Deleted
Once your account deletion request has been approved:
- Your account will be deactivated.
- Your profile will no longer be visible to other users.
- Access to your account and its features will be removed.
- Your uploaded music, artwork, playlists, and other public content may be removed or made unavailable, unless we are required or permitted by law to retain it.
- Any active subscriptions or paid services may end in accordance with our Subscription and Billing Terms.
Some information may continue to be retained as described in this policy.
3. Information We May Retain
Even after your account is deleted, Soundflik may retain certain information where necessary to:
- Comply with legal or regulatory obligations.
- Resolve disputes.
- Prevent fraud or abuse.
- Enforce our Terms and policies.
- Maintain financial, tax, or accounting records.
- Protect the security and integrity of the Platform.
We retain only the information necessary for these purposes and for no longer than required by applicable law.
4. Requesting a Copy of Your Data
You may request a copy of the personal information that Soundflik holds about you.
Your request may include:
- Account information.
- Profile information.
- Uploaded content associated with your account.
- Donation and transaction history, where applicable.
- Other personal information processed by Soundflik.
We may verify your identity before providing this information.
5. Requesting Corrections
If you believe your personal information is inaccurate or incomplete, you may:
- Update certain information through your account settings, or
- Contact Soundflik Support to request corrections.
We will make reasonable efforts to correct verified inaccuracies.
6. Processing Time
We aim to process account deletion and data requests within a reasonable period. Processing times may vary depending on the complexity of the request and applicable legal requirements.
If additional information is needed to verify your identity or process your request, we will let you know.
7. Requests That Cannot Be Fully Completed
In some cases, we may be unable to fulfill a request in full if:
- We are legally required to retain certain information.
- The request would affect the rights or privacy of another person.
- The request is fraudulent or cannot be verified.
- Retaining the information is necessary for security, fraud prevention, or legal claims.
If we cannot fulfill your request completely, we will explain the reason where permitted by law.
8. Effect on Earnings and Payments
If you request account deletion while you have pending donations, withdrawals, or other financial transactions:
- Processing of your deletion request may be delayed until outstanding transactions are resolved.
- Any unpaid earnings will be handled in accordance with our Royalties and Artist Earnings Policy and applicable law.
9. Changes to This Policy
Soundflik may update this Account Deletion and Data Requests Policy from time to time.
The updated version will become effective when published on the Platform. Continued use of Soundflik after any changes become effective constitutes acceptance of the revised policy.
10. Contact Us
If you would like to:
- Delete your account,
- Request a copy of your personal data,
- Correct your personal information, or
- Ask questions about this policy,
please contact the Soundflik Support Team through our official support channels.
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