Refund and Cancellation Policy

At Soundflik, we aim to provide transparent and fair policies regarding refunds and cancellations. This Refund and Cancellation Policy explains when you may cancel a service and when you may be eligible for a refund.

By purchasing or using any paid service on Soundflik, you agree to this policy and our Terms and Conditions.

1. Scope of This Policy

This policy applies to payments made for:

• Premium subscriptions.
• Artist verification services.
• Music promotion services.
• Advertising services.
• Featured placements.
• Other paid products or services offered by Soundflik.

This policy also applies to artist donations where applicable.

2. Subscription Cancellations

You may cancel a recurring subscription at any time through your account settings or by contacting Soundflik Support.

When you cancel:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for future renewal periods after the cancellation takes effect.
• Cancellation does not automatically entitle you to a refund for the current billing period.

3. Refund Eligibility

You may be eligible for a refund if:

• You were charged more than once for the same purchase due to a technical error.
• A payment was processed without your authorization and is verified as fraudulent.
• A paid service cannot be provided due to an error caused by Soundflik.
• A refund is required under applicable law.

Each refund request is reviewed individually.

4. Non-Refundable Payments

Unless required by law, the following payments are generally non-refundable:

• Artist verification fees after the verification review has begun.
• Music promotion fees after a promotion campaign has started.
• Advertising fees after an advertisement has been approved or published.
• Subscription fees for the current billing period.
• Donations made voluntarily to artists.
• Fees for completed digital services or features that have already been provided.

5. Donation Refunds

Donations made to artists are intended to support the artist directly and are generally final.

Refunds for donations may only be considered if:

• The transaction was unauthorized or fraudulent.
• A technical error resulted in an incorrect charge.
• A refund is required by applicable law.

6. Service Cancellation by Soundflik

Soundflik reserves the right to cancel or suspend a paid service if:

• The service violates our policies.
• Fraudulent activity is detected.
• Payment cannot be verified.
• The account is suspended or terminated for policy violations.

Where appropriate, Soundflik may issue a full or partial refund at its discretion or where required by law.

7. Requesting a Refund

To request a refund, please contact Soundflik Support and provide:

• Your full name.
• Your Soundflik account email address.
• The transaction or order number, if available.
• The date of payment.
• A description of the issue.
• Any supporting documents or evidence.

We may request additional information to verify your request.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

Soundflik is not responsible for delays caused by third-party payment providers or banks.

9. Chargebacks

If you initiate a chargeback through your payment provider without first contacting Soundflik, we may:

• Temporarily suspend your account while the dispute is investigated.
• Restrict access to paid services.
• Request additional information regarding the disputed transaction.

Nothing in this section limits any rights you may have under applicable law.

10. Changes to This Policy

Soundflik may update this Refund and Cancellation Policy from time to time.

The updated version will become effective when published on the Platform. Continued use of our paid services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund and Cancellation Policy or would like to request a refund or cancel a subscription, please contact the Soundflik Support Team through our official support channels.